ph62.c0m Help Center & FAQ

Creating a ph62.c0m account is straightforward. Head to the ph62.c0m website and click the Register button. You'll need to provide your full name, date of birth, email address, mobile number, and a secure password. After submitting your details, you'll receive a verification email — click the link inside to activate your account. From there, you'll be guided through the KYC (Know Your Customer) process, which requires a valid government-issued ID such as a Philippine passport, driver's license, SSS ID, or UMID. The whole process typically takes under 10 minutes.

You must be at least 21 years old to register and play at ph62.c0m. This is a strict requirement under PAGCOR regulations governing online gaming in the Philippines. We verify age during registration and again during KYC. Any account found to belong to a person under 21 will be immediately closed and all funds returned. There are no exceptions to this rule.

No. Each player is permitted only one ph62.c0m account. Creating multiple accounts — whether under the same name or different names — is a violation of our Terms & Conditions and may result in all associated accounts being permanently closed and any balances forfeited. If you've forgotten your login details, use the password reset function or contact our support team rather than creating a new account.

On the ph62.c0m login page, click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. If you're still having trouble, contact our 24/7 live chat support and we'll verify your identity and assist you directly.

Some details — like your email address and mobile number — can be updated directly from your ph62.c0m account settings after completing an additional verification step. Core identity details (full name, date of birth) cannot be changed once verified, as they are tied to your KYC documents. If you believe there is an error in your verified details, please contact our support team with supporting documentation and we'll review your case.

ph62.c0m supports the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

All transactions are processed in Philippine Peso (₱). Please note that credit card deposits for gambling are not accepted, in line with Philippine regulations.

The minimum deposit at ph62.c0m is ₱100 for GCash and Maya transactions. Bank transfer minimums may vary by bank but are generally ₱200–₱500. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification checks as part of our AML compliance procedures.

Withdrawal processing times at ph62.c0m depend on your chosen method:

• GCash / Maya: Typically 15–30 minutes after approval
• Bank Transfer: 1–3 business days depending on your bank
• Debit Card: 1–5 business days

All withdrawals require a fully verified KYC account. Pending bonus wagering requirements must also be completed before a withdrawal can be processed.

Common reasons for a delayed withdrawal at ph62.c0m include: incomplete KYC verification, unmet bonus wagering requirements, a pending security review on your account, or a bank processing delay outside our control. If your withdrawal has been pending for more than 24 hours beyond the expected timeframe, please contact our support team via live chat with your transaction reference number and we'll investigate right away.

After completing registration and KYC verification, make your first qualifying deposit at ph62.c0m and the welcome bonus will be credited to your account automatically. Make sure to read the specific bonus terms — including the minimum deposit amount and eligible games — before depositing. Some promotions may require a bonus code, which will be clearly stated on the promotion page.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable funds. Wagering requirements and eligible games vary by promotion — always check the specific terms for each offer at ph62.c0m.

No. Bonus funds cannot be withdrawn until all associated wagering requirements have been met. You may choose to forfeit an active bonus from your account settings if you'd prefer to withdraw your real-money balance without completing the wagering. Note that forfeiting a bonus is permanent — it cannot be reinstated once removed.

ph62.c0m offers a wide range of games for Filipino players, including:

• Slots — hundreds of titles from leading providers
• Bingo — classic and themed bingo rooms
• Money Wheel — live wheel-of-fortune style games
• Boxing Betting — wager on PBA, international boxing, and more
• Live Casino — real dealers, real-time action

New games are added regularly. Check the ph62.c0m lobby for the latest additions.

Yes. All games at ph62.c0m use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and game outcome is completely random and independent of previous results. Our RNG systems are regularly audited by independent testing laboratories. Live dealer games are streamed in real time from professional studios, providing full transparency of every deal and spin.

KYC (Know Your Customer) verification is a legal requirement for licensed gaming operators in the Philippines. It helps us confirm your identity, verify that you are 21 or older, prevent fraud and money laundering, and ensure that winnings are paid to the correct person. Without a completed KYC, withdrawals cannot be processed. The process is secure — your documents are encrypted and handled in accordance with our Privacy Policy.

To complete KYC verification at ph62.c0m, you will need to submit:

• A valid government-issued photo ID (Philippine passport, driver's license, SSS ID, UMID, or PhilSys national ID)
• A selfie holding your ID (for identity confirmation)
• Proof of address (utility bill, bank statement, or barangay certificate dated within the last 3 months) — required for higher withdrawal tiers

Documents must be clear, unedited, and fully visible. Blurry or cropped images will be rejected.

ph62.c0m uses industry-standard SSL/TLS encryption for all data transmitted between your device and our servers. Your personal and financial information is stored on secure, access-controlled servers. We do not sell or share your data with third parties for marketing purposes. For full details on how we collect, use, and protect your data, please read our Privacy Policy.

ph62.c0m provides a full suite of responsible gaming tools, all free and available to every account holder:

• Deposit Limits — set daily, weekly, or monthly caps
• Loss Limits — cap how much you can lose in a period
• Session Time Limits — automatic logout after your chosen duration
• Reality Checks — periodic pop-up reminders of time and spend
• Cool-Off Periods — temporary account suspension (24 hours to 6 weeks)
• Self-Exclusion — permanent or indefinite account closure

Visit our Responsible Gaming page for full details.

To activate self-exclusion, go to your ph62.c0m account settings and select the Responsible Gaming section, then choose Self-Exclusion. You can select a fixed exclusion period or request permanent closure. Alternatively, contact our 24/7 support team via live chat and request self-exclusion directly — we will process it within 24 hours. During the exclusion period, you will not be able to log in, deposit, or receive promotional communications from ph62.c0m. Gambling is addictive. Know when to stop.

If you or someone you know is struggling with problem gambling, help is available. You can reach out to ph62.c0m's support team at any time, or contact professional counseling services in the Philippines. PAGCOR also maintains a responsible gaming hotline for players who need assistance. Remember: Gambling is addictive. Know when to stop. For more information and self-assessment tools, visit our Responsible Gaming page.

ph62.c0m is fully optimized for mobile and desktop play. It works on all modern browsers including Chrome, Safari, Firefox, and Edge — on Android, iOS, Windows, and macOS. No app download is required; simply visit ph62.c0m on your mobile browser for a smooth, responsive experience. For the best performance, keep your browser updated to the latest version.

If a game disconnects or freezes during a round at ph62.c0m, our system automatically records the game state at the point of disconnection. When you reconnect and reopen the game, it will resume from where it left off, or the round result will be settled based on the recorded state. If you believe a disconnection has resulted in an incorrect outcome or a missing balance, contact our support team with the game name, date, time, and approximate bet amount and we'll investigate using our server logs.